Introduction
The Clicks group is a company that many people in South Africa really trust. They do a lot for people who need help with their health and beauty. The Clicks group wants to make sure people have everything they need to feel good. They help the community by making healthcare and other important things easy to get. The Clicks group makes sure people can buy what they need without paying much money.
At the Clicks group, the people who work there are very important. The company knows that its employees are the ones who make it a good company. Working hard and together as a team are important values. They also think that having an attitude is crucial. The company wants to help employees learn new skills so they can get better at their jobs and have meaningful careers.
Job Overview
The e-commerce manager is very important to make sure that people have a fun time when they shop online. The e-commerce manager has to take care of the company’s store, watch how well sales are doing, and make sure that products are listed correctly, look good, and are available to buy. This person will be in charge of the website and making sure it runs smoothly. They will also plan promotions and look at sales numbers to see what is working. The e-commerce manager will work with marketing, order and delivery teams, and customer service to make sure the business does well. They need to be good at keeping track of things, paying attention to details, and handling many tasks at once. In a paced digital world, digital environments are really important. This job gives you a chance to learn and grow your skills in digital environments. Online retail within a dynamic and competitive market
Key Responsibilities
- You are in charge of the Online Store Management: This means take care of the work of the Online Store. Your job is to make sure the Online Store is working properly it is easy for people to use. It has the latest information. The Online Store Management is a part of my work, so you have to check the website every day to make sure it is running smoothly, and people can use it without any problems. The Online Store Management is very important to me. You want to make sure the Online Store is the best it can be.
- You need to manage the products on our site: This means you have to upload the products, write the descriptions, add the images, set the prices, and keep track of the stock. Make sure all of this information is correct and the same everywhere. The product listings and content have to be accurate and consistent. You have to manage the product uploads, the product descriptions, the product images, the product pricing and the product stock availability.
- Sales and performance monitoring are very important: We need to track how many things we sell online and how many people visit our website. We also need to know what our customers do when they are on our website, we can use tools to get all this information. Then we can use this information to make our website better and sell things. We can do things to improve our sales and performance. Sales and performance monitoring helps us to do this by using analytics tools to track sales and customer behavior.
- Customer Experience: Ensure a positive customer journey by working with customer service team to resolve online enquiries, complaints, and order issues promptly.
- Digital Marketing Support: Coordinate online promotions, discounts, and campaigns in collaboration with the marketing team to drive traffic and sales.
- Order & Inventory Coordination: Monitor online orders, manage stock levels, and liaise with warehouse or logistics teams to ensure timely fulfilment and delivery
Requirements & Qualifications
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Grade 12/ Matric certificate is required to ensure basic literacy, numeracy and communication skills
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Previous experience in retail or customer service will be an advantage, buy not essential, as training will be provided for the right candidate
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Comfortable using point-of-sale systems, cash registers and basic computer applications after training
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Ability to communicate clearly, listen to customer needs, and being friendly and professional at all time
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Honest, reliable and consistency with a positive attitude and willingness to learn and take on new responsibilities
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Willingness to work long hours, including weekends, public holidays and shifts as required by the store
Skills Needed to Succeed in This Role
Communication Skills: You must have the ability to speak clearly and listen carefully to customers in order to understand their needs and provide helpful assistance.
Customers Service Skills: A friendly and approachable attitude, with the ability to remain polite, patient and professional at all times.
Time Management: You must be able to manage time effectively, handle multiple tasks during busy periods, and complete duties efficiently.
Attention to Detail: Being careful and accurate when handlined payments, packing shelves, pricing products and following store procedures
Teamwork Skills: Willingness to work well with others, support team members, and contribute positively to a team environment.
Problem-Solving Skills: You must be able to handle basic customer issues calmly and know when to ask for assistance from a supervisor
Adaptability: Willingness to learn new tasks, adjust to changes, and work flexible hours as required.
Reliability: Being dependable, punctual and responsible, ensuring duties are completed consistently and to a high standard
How to Apply to be a E-commerce Manager
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You can find the Clicks Group on the official Clicks Group careers website. This is the safest and most reliable place. You can also go to Job website such as JobConnekted, Indeed or LinkedIn. In some cases, you can visit a nearby Clicks store to ask about job opportunities, but most applications must be submitted online.
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Your CV should be simple, neat and easy to read. it must have personal details, such as name & contact information, as well as education and any work experience. If you have no work experience, you can include skills like communication, teamwork & willingness to learn. The CV should not be checked for spelling mistakes
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Cover Letter is used to explain why you wants to work at Clicks Group. it should be short and clearly written. The letter should mention the position that you want to apply for & explain why you would be a good fit for that role
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Before attending an interview, make sure you learn more about Clicks Group and job role. You should practice answering common interview questions, dress neatly, arrive on time and speak confidently
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Avoiding scams: You only apply through official Clicks platforms or JOBCONNEKTED. Clicks does not ask for money when applying for a job. Any request for payment is likely a scam and should be avoided
Salary Expectations & Career Growth
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Entry level positions candidates are less experienced, so they are offered learnership as well as some wages but the minimum offer for the position, these can range in between R4,800 to R8,000 & that is just the minimum but with experience position with an increased salary open up and sometimes you can’t just turn it down, I know I won’t.
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With the technical skills that you possess in this position you are likely to grow as fast as you can as this role is suitable & allows growth, promotions open up, roles like Chief Ecommerce Officer, Digital Marketing Director & with your experience you are likely to be the favorite for the position regarding to the employers.
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With the skills that you inquire in this role they are easy to use when positions like a director of a business come & you are the perfect person for the role, with the knowledge of understand how to run the store online & use it effectively to gain success, you’ll have the understanding of how to ensure that wherever you go you use those skills that you possess.
Common Mistakes to Avoid
People who want to apply for a job often do things that’re not good. They might have a CV that is not written well. They might not know the basics of e-commerce platforms like Shopify or Amazon. They might not get ready for the interview.
Another thing that people do wrong is that they do not understand how customers behave online and how digital sales work. To not make these mistakes, people who want to apply for a job should prepare themselves for the job they want. They should find out about the company and the company’s online store. They should clearly say what skills and experience they have.
If people who want to apply for a job show that they want to learn and keep up with what’s new, in digital, they might have a better chance of getting the job. They should know about e-commerce platforms and digital sales processes. This will help them do well in the interview. Attention to detail is important, as small errors can reflect poorly in an online-focused role.
Frequently Asked Questions (FAQs)
When it comes to getting a job, experience is nice to have. It is not necessary for jobs that are just starting out. A lot of companies think it is great when people are willing to learn things. They also like it when people have skills with computers. Having experience is helpful. Experience is not the only thing that matters.
2. What skills are most important for this role?
Strong organizational skills, attention to detail, communication skills, and basic digital and analytical skills are important.
3. Is this a stressful job?
The role of this job can be really fast paced, especially when we have sales periods. If you plan things well and manage your time, it helps to reduce the stress of the role. This is because good planning and time management are very important for the role.
4. Will this job help me get jobs in the future?
Yes, the skills gained can lead to growth in digital marketing, online sales, or management roles.
