Introduction
As JobConnkted we’ve made this guide to help jobseekers who are interested in becoming sales associates for the truworths group & in this guide we take a dive into this position & the perfect skills you’ll need to succeed in this role, getting to know what the are the key responsibilities about this position or what are the career progressions can all be deciding factors on if you apply or not.
This is a job for people who are really good with their social skills, people who can easily hold & maintain communication with customers & provide a friendly & welcoming environment, this article is for jobseekers who want to learn & understand what is takes to become a sales associate who wants to succeed in this role.
Job Overview
Key Responsibilities
- Stock Controlling – You are responsible of the merchandising, stock appearance how the aisles look to people when they walk in, because a store with well-maintained aisles of products is very visually appalling & keeping that is an important duty for the sales associate & this is something that employers want done, This is a daily task for you if you are not busy or it’s a slow day.
- Customer Service – Helping the customer is a vital & important role because you are essentially the link between the brand & the consumers, so you are supposed to assist them whenever they want assistance, things like greeting them understanding what they need & even coming up with solutions to whatever problem they have, all this is important & will be required of you every day.
- Product & Operations knowledge – Having the knowledge of how everything in the store should work like how payments are processed, doing the online card transactions, you should know how to work all the scanning machines, keeping up with the latest products in the store is a part of your daily tasks in this position.
Requirements & Qualifications
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A Matric (Grade 12) with an average of 50% in English & Mathematics is what is mostly required for the sales associate position in South Africa by most retail stores, so it is a requirement to have one when you are applying for this role, this is mandatory so you have to present it, have a (grade 9) can also be accepted but the matric is advantageous.
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Having prior experience in retail can help you & be at your advantage when applying because it not only shows that you have knowledge but an understanding on how things are supposed to be done & the way they are done, in this position jobseekers with at least prior experience of 1 year you’ll be highly preferred.
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Strong Communication skills will be really essential to have in this position & quite frankly required they are just as important as anything in this section, you’ll have to interact with a large number of people every day & you can’t let being shy come in the way of that, you’ll have to instantly become social & be social with everyone else like the customers or even your fellow work mates.
Skills Needed to Succeed in This Role
Time Management – being a well oriented person leads to this & of course it is a key skill to have, being the first person to work & the last to leave will take you far, having a good time schedule is needed when you are working in this position to balance your work & how you treat personal attributes.
Problem Solving – Help the brand with any issues that may come up & solutions to these problems, thinking on your feet when customers ask for assistance & this can happen often if you have product knowledge, see how it works.
Language skills – with a large variety of cultures in this economy someone who has knowledge & understanding on how to speak the different languages is essentially cheat code, because you can hold conversations with a lot of people in their native tongues.
Basic Math/numeric skills – Knowing how to handle cash & how to count it will take you a step forward because you understand how to count it, this can lead you to do the pricing of products, just showing how important numbers are because you able to do accurately.
Negotiation skills – understanding how to communicate & upsell a product with a customer is a skill that you’ll need acquire because it is important in the retail industry & required to have because you are essentially a salesperson.
How to Apply (Step-by-Step Guide)
Salary Expectations & Career Growth
- Entry-level salary for a sales associate will vary on the type of contract that you get offered & all we can talk about is the rough estimate as well as the general amounts that the position can pay out, of course these amounts will differ to what the senior levels get & that’s just an example of how the experience with roles comes in play, entry level earns a wage of R117,000 (ZAR) & a rough estimate of R8000 – R9000 for a monthly wage, as a entry level position this is a really good starting out amount & of course you can do a lot with this.
- Experience will be key in your career progression from just being a sales associate who deals with just floor sales & customer service you are likely to go to more higher roles like a senior sales associate who handles the managing of each floor sections, this is how you are gaining all this experience to get more promotions as this is a ever changing industry so change is imminent & can happen at any time, more roles can open up like Retail Supervisor or even the Store Manager, all these will purely rest on how much experience & knowledge do you have in the role & the salary will obviously increase as well.
Common Mistakes to Avoid
When applying ensure that all your documents are clear & visible for anyone who is reading it, double check that all the information that you used is all there & it is all correct, it doesn’t hurt to check twice you might have some spelling mistakes that need correction.
Have a clear digital CV that has everything you’ll need because most of these companies are now using digital systems to vet applicants & when you apply you present the digital document.
Read ALL the instructions carefully & read to understand what they need, not presenting documents that are required can increase your chances of them not reaching out which will mean you are rejected
Beware of scams, As a candidate who is applying for a job you do not need to pay a fee & if a fee is being asked for then it’s a scam.
Disclaimer
Disclaimer: This article is for informational purposes only. We are not a recruitment agency and do not charge any fees for job applications.
HOW TO APPLY
-Visit the truwoths career portal
-Go to the position that you qualify and fits your role
-Add the required information
-Submit your CV & APPLY
JOB TITLE: Sales Associate
COMPANY: truwoths
LOCATION: ON-Site
SALARY: R5000/month
EXPERIENCE: 0-1 years
